So you all know I love Verizon. Since I switched from Cingular in 2008, and despite the issues I’ve had, I still feel I’m with the best mobile phone provider. When I call the help line I get resolution from people that most likely graduated high school. When I go to a store, the people there actually know about the products, can answer questions, and can suggest the right product for you based on a few simple inquiries.
But. I had another “OMG” experience tonight.
I bought a Droid in December. It’s the new light of my life, my significant other, it does the things I need it to, it’s my personal assistant, my entertainment, my traffic advisor, my weather girl, everything. I love my Droid. And when I bought it, i got a $100 mail-in rebate. You give me $$$ for an excellent machine? I think I’ve died and gone to heaven!
Oh wait. I’m not in heaven. I get a notice in the mail regarding my rebate: “Thank you for participating in this promotion. Unfortunately we could not honor your request due to the following reason(s):
-Your ESN/MEID has already been associated with a previous rebate. Please call blah blah blah
Okay, so the ESN/MEID is basically the UPC code from the box, which means that what they’re saying is I’ve sent in the UPC from the box AFTER someone else already claimed the rebate for that phone. WTF?! So I call and this nice gentleman says “I’ll check your number… ah it seems your number was already used. I’ll check the validity of the rebate before… okay, I’ve determined your number was entered in error, so I’ve corrected it. Your rebate will be in the mail tomorrow. I apologize for the inconvenience.” So I’ll get my money. Cool. But here’s a few questions…
a. (I assume he’s being honest) Someone else already used my #. The rebate says I have to actually mail in the cut-out side of the box in order for this to be valid. So… the warehouse issued two UPCs for the same number? Way to track shit like it’s 1805. OR… someone sent in a fabricated phone box and you actually processed it? Wow, I’m not sure that this isn’t even dumber than the first situation.
b. (still assuming he’s being honest) Someone typed in a number wrong. This may happen. But he sure sounds like this is what he does all day every day, which leads me to assume that either i.) this DOES happen all the time and Verizon has hired blind retards as data entry personnel (wonder how much they get paid?) OR ii.) he’s so used to hearing about data discrepancies that it’s old news and he’s simply assuming the worst and it will benefit me. Sort of. God, I hope it’s the first one. At least, I think i do… I really can’t decide.
c. (assuming now that “The Man” runs Verizon like every other company in the U.S.A.) The whole rebate thing is a possibility for Verizon to not actually pay people money back by reducing the likelihood that people are diligent enough to follow the rebate process through from start to finish. If I never send in the rebate, then that’s $100 that stays in Verizon’s pocket. If I file the rebate but they send me this notice and I never bother to call, then that’s $100 that stays in Verizon’s pocket. If I file the rebate and follow up on this call and they give me some lame-ass excuse for the error and inform me that the rebate will be mailed in the morning, then the $100 can go to the customer because they’re in the top 5% of their class! Do people actually go through this process and never wonder that it’s all simply a scam to keep money with the phone company?
I wonder how many people in this country alone are employed in positions such as the gentleman I spoke with whose whole apparent purpose in life is to placate the MORE intelligent percentage of the country that actually follow through all the steps in order to get what is owed to them. And then I wonder how many people in this country are employed in positions whose sole purpose it is to screw over the less diligent, but trusting individuals who are simply trying to do what they think is best. And then I shudder to think about how many people are aware that they are employing possibly hundreds of people with the intent to scam or sell people on believing something, or at least confuse them long enough to buy into an idea, only to profit on their ignorance shortly thereafter.
I believe in karma. But I also truly wish the best for every individual on this planet. I wish we could all live as we please without impacting each other’s lives. But since we can’t, I wish everyone would be mindful of others. And I really wish that there weren’t so many greedy, soulless, money-hungry assholes out there mucking up society for those of us who simply want to earn a modest wage and get by with certain fundamental necessities.
Verizon, I want to believe this was truly a mistake but I’m just not gullible enough. I may only have 28 years under my belt, but it’s 28 solid years and I’m not a moron. I’m saddened that you’re preying on good people. (Sure, there’s some evil people in the mix that you’re screwing over as well, but I find it hard to justify what you’re doing based on that fact.) It’s like the government bailouts for banks – it’s always going to be the little guy paying for it in the end that doesn’t deserve the hardship.
Peace, y’all.
P.S. No spelling or grammar editing was done here.

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